Attachment 3 - Overview of Changes

Overview of changes to Goals, Key Performance Indicators and Key Environmental Indicators | September 2026 SHS Regional Policy Oversight Committee Overview of changes to Goals, Key Performance Indicators and Key Environmental Indicators September 2026 This document captures changes to the draft SHS goals, key performance indicators (KPIs) and key environmental indicators (KEIs) driven by county and committee feedback between December 2025 and August 2026. The “original draft outcome” language for goals, KPIs and KEIs was included in SHS Reforms Work Plan adopted by Metro Council in December 2025. The “updated outcome” language reflects the Final Goals, KPIs and KEIs for SHS RPOC consideration and vote on September 9, 2026. Goals Goal Original draft outcome Updated outcome Notes Goal 1: Reduce the length of time people experience homelessness The number (or rate) of people experiencing prolonged homelessness will be reduced by X% by 20XX (or annually). Reduce the average length of time people are enrolled in a homeless program (outreach and shelter). Counties negotiated updated outcomes during staff analysis phase from March-July 2026. Goal 2: Increase efficiency and effectiveness in housing placements and service connections X% of people and/or households entering shelter will be connected to housing placement or other positive outcomes (recovery program enrollment; family re-unification; transitional housing placement; etc.). Increase percentage of households exiting shelter programs who achieve a positive destination. Counties negotiated updated outcomes during staff analysis phase from March-July 2026. Transitional housing placed here instead of in goal 1; methodology shift requested by Mindy Statlander. SHS RPOC | Page 2 Attachment C: Overview of changes to Goals, Key Performance Indicators and Key Environmental Indicators | September 2026 X% of people and/or households seeking services are connected to appropriate services within X months. Removed. Counties negotiated updated outcomes during staff analysis phase from March-July 2026. The length of time to housing placement will reduce by X% annually. Reduce the median length of time from household enrollment in a housing program to housing placement. Counties negotiated updated outcomes during staff analysis phase from March-July 2026. The rate of housing placement from streets or shelters will increase by X% annually. Removed. Counties negotiated updated outcomes during staff analysis phase from March-July 2026. Goal 3: Ensure housing stability and retention for people placed in housing At least X% of people and/or households placed in permanent housing will achieve long-term housing stability (at least three years), supported by required wraparound services: treatment; healthcare navigation; job training; case management; etc. 85% or more of households housed through Permanent Supportive Housing, Rapid Rehousing and Housing with Services remain housed at 12 and 24 months. Counties negotiated updated outcomes during staff analysis phase from March-July 2026. Less than X% of people and/or households placed or stabilized in permanent housing will return to homelessness. The rate of return to homelessness from Permanent Supportive Housing, Rapid Rehousing and Housing with Services Counties negotiated updated outcomes during staff analysis phase from March-July 2026. SHS RPOC | Page 3 Attachment C: Overview of changes to Goals, Key Performance Indicators and Key Environmental Indicators | September 2026 will not exceed 15% within 12 months. Goal 4: No net loss amid shifting federal and state funding and policy landscape Ninety percent housing retention in SHS-funded housing. Removed. Counties negotiated updated outcomes during staff analysis phase from March-July 2026. SHS RPOC | Page 4 Attachment C: Overview of changes to Goals, Key Performance Indicators and Key Environmental Indicators | September 2026 KPIs Original Updated Notes 1. Homeless preventions • Interventions specific to a subset of Population B 1. Homeless prevention interventions • Number of households (specific to a subset of Population B, who are housed) served with Eviction Prevention Measurement of KPI refined but not substantively changed. Name of KPI was updated to reflect best practices for this intervention. 2. Shelter • Shelter utilization rates • Individuals served, total number of shelter beds • Exits to housing • Other positive placement outcomes (e.g. recovery program enrollment; family reunification; transitional housing placement) • Exits to housing 2. Shelter utilization rates • Individuals served relative to total shelter capacity Measurement of KPI refined but not substantively changed. 3. Exits emergency shelter or transition housing to permanent housing • Number of households with Permanent Housing destinations at exit from shelter “Exits to housing” and “exits to other positive destinations” clearly delineated; requested by Commissioner Singleton. 4. Exits to other positive destinations • Number of households with Temporary Housing, Institutional, and Safe Haven destinations at exit from shelter Clarified positive destinations with committee. 3. Housing Placements • Permanent Supportive Housing (PSH) • Rapid Rehousing (RRH) • Other housing programs 5. Permanent and rapid re-housing placements • Number of households newly placed into housing and previously placed into housing but still active in the program Measurement of KPI refined but not substantively changed. SHS RPOC | Page 5 Attachment C: Overview of changes to Goals, Key Performance Indicators and Key Environmental Indicators | September 2026 4. Housing Retention Rates • Permanent housing at 6, 12, and 24 months post-placement 6. Permanent and rapid re-housing retention rates • Number of households placed into housing, and who have remained housed at 6, 12 and 24 months after placement, relative to the number of households placed into housing Measurement of KPI refined but not substantively changed. 7. Street engagement outreach • Street outreach engagement with people experiencing unsheltered homelessness funded by SHS Added based on proposal from the Metropolitan Mayors’ Consortium. 5. Regional Coordination and Alignment • To be developed 8. Regional data coordination and alignment • Consistent data collection, reporting, methodologies and definitions Added based on prioritization exercise with committee; KPI title updated to specify data. 9. Regional coordination and alignment with cities • Regular staff-to-staff coordination meetings among Metro, counties, and cities • Identification and mapping of existing coordination structures among counties and cities Added based on proposal from the Metropolitan Mayors’ Consortium. SHS RPOC | Page 6 Attachment C: Overview of changes to Goals, Key Performance Indicators and Key Environmental Indicators | September 2026 KEIs Original Updated Notes 1. Total number of evictions • System inflow / outflow • Eviction prevention need 1. Total number of evictions • Number of evictions in Clackamas, Multnomah and Washington County 2. Total number of people and/or households experiencing homelessness • System inflow / outflow • Overall need 2. Total number of people and/or households experiencing homelessness • Total people and households experiencing homelessness across the regional homeless services system 3. Median length of time experiencing homelessness by self-report • System inflow / outflow 3. Median length of time experiencing homelessness by self-report • Median length of time people across the homeless services system have been experiencing homelessness 4. Vacancy rates • Housing supply / need • System inflow / outflow 4. Vacancy rates • Vacant housing units relative to the overall stock of housing 5. Median rents • Housing supply / need • System inflow / outflow 5. Median rents • Median monthly rent cost across the Metro jurisdiction 6. Construction rates • Housing supply / need 6. Construction rates SHS RPOC | Page 7 Attachment C: Overview of changes to Goals, Key Performance Indicators and Key Environmental Indicators | September 2026 • System inflow / outflow • Number of new permits issued for residential construction across the Metro jurisdiction 7. Median income • Housing supply / need • Overall need 7. Median income • Median income earned by people across the Metro jurisdiction 8. Number of people and/or households experiencing homelessness with specialized needs • System inflow / outflow • Overall need • Housing supply / need • System alignment need 8. Number of people and/or households experiencing homelessness with specialized needs • Number of people and/or households experiencing homelessness with specialized needs (e.g. older adults (65+), people with disabilities, people with substance use disorders, people with severe mental health concerns) 9. Housing burden • Median income as it relates to median rents • Housing supply / need 9. Housing burden • Median rent cost as a share of median income across the Metro jurisdiction 10. Service provider turnover intentions • Staff turnover intentions by program type and county New addition recommended by HereTogether. 11. State and federal funding related to homeless services • State and federal funding changes New addition recommended by Clackamas County Commissioner Ben West. SHS RPOC | Page 8 Attachment C: Overview of changes to Goals, Key Performance Indicators and Key Environmental Indicators | September 2026