Plain-language summary
Metro sets goals and progress measures for regional homeless services
Metro adopted final goals and measures for its Supportive Housing Services program, the regional tax-funded homeless services program run with Clackamas, Multnomah and Washington counties. The goals include shortening how long people are homeless, speeding up housing placements, and having 85% or more of people placed in housing stay housed at 12 and 24 months. It also tracks things like shelter use, street outreach results, evictions, rents and state and federal funding, with a regional dashboard updated every three months.
Decision: Passed, 4 to 1. Mary Nolan voted no; Duncan Hwang and Miles Palacios were absent.
Who it affects: People experiencing or at risk of homelessness in the three-county region, and the agencies and workers who serve them.
Next: Metro will share updated details for the street outreach and staff turnover measures after more staff work with the counties. The next staff survey is planned for summer 2027.
Official record
Written by AI from the official record and checked automatically. September 17, 2026
Full text
Page 1 Resolution No. 26-5640
BEFORE THE METRO COUNCIL
FOR THE PURPOSE OF ADOPTING FINAL
RECOMMENDATIONS FROM THE
SUPPORTIVE HOUSING SERVICES
REGIONAL POLICY AND OVERSIGHT
COMMITTEE REGARDING GOALS, KEY
PERFORMANCE INDICATORS, AND KEY
ENVIRONMENTAL INDICATORS
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RESOLUTION NO. 26-5640
Introduced by Council President Juan Carlos
González
WHEREAS, on May 19, 2020, Metro area voters approved Measure 26-210 establishing Metro’s
Supportive Housing Services ("SHS") Program to address homelessness and housing instability throughout
the region; and
WHEREAS, the Metro Council subsequently codified the SHS Program in Metro Code Chapter
11.01, including provisions governing regional oversight, planning, accountability, and performance
measurement; and
WHEREAS, on December 16, 2025, the Metro Council adopted Ordinance No. 25-1539
consolidating the former Supportive Housing Services Regional Oversight Committee and Tri-County
Planning Body into the Supportive Housing Services Regional Policy and Oversight Committee ("SHS
RPOC"), and establishing the Committee’s duties, authority, and membership; and
WHEREAS, Metro Code Section 2.19.280(b)(5) authorizes the SHS RPOC to establish and submit
to Metro Council for adoption regional key performance indicators, key environmental indicators, and SHS
Program goals; and
WHEREAS, as part of the SHS Reform Work Plan adopted by Metro Council in Resolution No.
25-5534, Metro Council endorsed a draft framework of regional goals, Key Performance Indicators
("KPIs"), and Key Environmental Indicators ("KEIs") and directed the future SHS RPOC to review, refine,
and submit final recommendations to Metro Council for approval; and
WHEREAS, the SHS Reform Work Plan identified improved metrics, performance reporting,
transparency, accountability, and public communication as core priorities for strengthening regional
oversight and ensuring efficient use of public resources; and
WHEREAS, the Metro Council further directed development of a regional performance dashboard
and ongoing reporting using KPIs, KEIs, and regional goals to support transparent monitoring, performance
management, and continuous improvement across the regional homeless services system; and
WHEREAS, following its establishment on April 1, 2026, the SHS RPOC undertook a review of
the draft goals, KPIs, and KEIs in accordance with its duties under Metro Code Section 2.19.280 and
Council direction set forth in the SHS Reform Work Plan; and
WHEREAS, the SHS RPOC reviewed proposed measures, received feedback from county partners
and Committee members, and considered amendments designed to strengthen performance measurement,
regional alignment, and accountability; and
WHEREAS, the final package recommended by the SHS RPOC increases the draft framework
number of KPIs from five to nine, further defines regional coordination and alignment measures,
strengthens KEIs through the identification of specific data sources, and adds additional indicators related
to workforce health and state and federal funding conditions; and
Page 2 Resolution No. 26-5640
WHEREAS, the SHS RPOC adopted its final recommendation unanimously; now therefore,
BE IT RESOLVED that the Metro Council:
1. Adopts the Supportive Housing Services Program Goals, Key Performance Indicators (KPIs),
and Key Environmental Indicators (KEIs) recommended by the Supportive Housing Services
Regional Policy and Oversight Committee and attached as Exhibit A to this Resolution.
2. Directs Metro Housing Department staff to incorporate the adopted Goals, KPIs, and KEIs into
regional reporting, performance management, dashboard development, and continuous
improvement efforts for the Supportive Housing Services Program.
3. Directs staff to continue coordination with Clackamas, Multnomah, and Washington counties
regarding data availability, reporting methodologies, and implementation requirements
necessary to operationalize the adopted KPIs and KEIs.
ADOPTED by the Metro Council this 17th day of September 2026.
Juan Carlos González, Council President
Approved as to Form:
Carrie MacLaren, Metro Attorney
